Refund policy

Updated: October 2025

At Dr. Pureman, customer satisfaction comes first. If you’re not fully happy with your purchase, we’re here to help.

1. Returns & Exchanges

We accept returns of unopened, unused items within 30 days of delivery.

  • To be eligible, your item must be in its original packaging and condition.

  • Due to hygiene reasons, opened or used soaps cannot be returned.

2. Refund Process

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–7 business days.

3. Shipping Costs

  • Original shipping charges are non-refundable.

  • You are responsible for return shipping costs unless the item was defective or an error was made on our part.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of receipt with photos at Support@drpureman.com. We’ll issue a replacement or refund In 3-4 Business days.

5. Non-Refundable Items

  • Gift cards

  • Final-sale or promotional bundles

  • Products past 30 days from delivery

We want you to love your experience — if you have any questions, reach out to support@drpureman.com